We believe that local businesses are essential to any growing society. SaltPay was founded in 2019 to create affordable, fast and secure payments and software solutions to help small and medium-sized businesses manage and grow their operations better. Taken for granted by banks and traditional service providers, small businesses have especially struggled to get access to the financial services and software they need. We exist to improve their lives and to help them grow by building products that serve their needs, or integrating with the best solutions we find in the marketplace.
We're outcome-driven entrepreneurs who emphasise energy over experience. Our number one priority is to deliver solutions that will allow our local businesses to thrive. Connecting and collaborating with a diverse group of talented teammates in an inclusive environment helps us achieve different results. We learn from each other every day, doing whatever is necessary to deliver the best outcomes for our customers. SaltPay is home to over 2, 000 employees in 15 offices across 20 countries, and our footprint keeps on growing. We are fully dedicated to serving more than 100, 000 merchants across our network.
To be a Salter
These are some of the core principles of our culture:
- You like to work towards honest, inspiring, and challenging objectives;
- You want to create a tangible impact on the business;
- You have a competitive mindset and work to achieve the best possible outcomes;
- Kindness, humility, self-awareness, and candour are all part of your DNA;
- You are not afraid of taking risks, and you feel empowered by extreme ownership;
- You prioritise the team's success rather than your own;
- You're always striving to become a better version of yourself;
- Problems are learning opportunities;
- You're a dreamer, a thinker, and a doer - all in one;
Within your team your customers define your purpose. We exist to serve and support our fellow Salters by enabling them to do their best work.
Every team member cares deeply about providing high quality service and maintaining a culture of collaboration while delivering at pace.
This team is above all else a customer service team and as such is dedicated to providing the best customer service through prompt, efficient, first-time fixes enabled by technology and that not only meets but exceeds the expectations of our fellow Salters.
All of this is underpinned by a keen sense of teamwork, trust, respect and commitment to each other, our customers and our fellow Salters.
Your Mission
- To provide hardware and software support to users and desktop and mobile endpoints for macOS, IOS and Windows devices
- To ensure all devices remain compliant to corporate device management and security policies
- To ensure systems, services and network access is maintained in line with corporate security policies and agreed processes and procedures
- To adhere to agreed service and operational level agreements at all times
- To ensure that Salters have the best experience, connecting to their colleagues, customers, systems and services
- To support the delivery of a highly automated environment
- To be aware of and support the delivery of your teams and companys Objectives & Key Results
- To work closely with all key stakeholders across the organisation
- To always live and promote our company values
- To deliver value wherever possible
- To demonstrate and encourage passion for delivering high quality support
- To celebrate and promote your successes and those of your colleagues
- To promote knowledge sharing and learning within your team and the wider organisation
- To pursue excellence in all that you do
You are flexible in your approach, enjoy collaborating with others and are comfortable working with ambiguity. You are humble, willing to learn and willing to share your knowledge. You must be used to working in a target driven environment and against SLAs.
You have a high level of proficiency supporting Apple and Windows endpoints that are managed through enterprise MDM solutions. You will also have a good working knowledge of Slack, Zoom, the Atlassian suite of products and Microsoft 365.
The role is diverse and challenging and as a result you will need to have at least two years' experience working in a similar IT service environment so that you can quickly settle and begin delivering value immediately rather than having a long ramp up period on the technologies.
We'd love to hear from you if you:
- Believe you can deliver on the mission brief described above
- Are an effective communicator, able to communicate technical topics to technical and non-technical audiences
- Have a proven understanding of the importance of consistency, reliability and managed change within IT
- Have the ability to work well in a team environment
- Are able to work effectively under pressure
- Have excellent analytical and problem-solving skills
- Have excellent time management skills and ability to multi-task and prioritise work
- Have a developed attention to detail and a proactive problem solver
- Have strong interpersonal skills and extremely resourceful
- Are comfortable working within structured programs and projects
The Perks
- We trust you, so we offer flexible working hours, as long it suits both you and your team;
- 25 days of Annual leave (+ national public holidays);
- Frequent team events & activities in the office and outside;
- Possibility to visit other company offices to meet colleagues in instances when travel is safe and appropriate;
- Competitive salary and enrollment in the Universal SaltPay Stock Option Plan (USSOP) from your first day. The USSOP gives all employees the chance to be fellow company owners;
- Friendly, comfortable and informal office environment;
- We want to have the best people by our side - we have the capability to sponsor work visas for qualified professionals and support in relocation processes in a case by case basis;
We're citizens of the world - SaltPay is an open and safe space for everyone, regardless of their story.
Please note that all supporting documents such as CV's must be in English.
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